Legal pages
Terms of use
GENERAL INFORMATION
The ” www.lavillahaussmann.fr ” website is published by Socri Financière Hôtelière (SFH), a SAS with share capital of €8,454,648, headquartered at Mas des Cyprès, 2431 route de Cagnes (06410 Vence), identified under SIREN number 444.288.427 and registered with the Grasse Trade and Companies Registry.
Contact details :
camille.dallagnol@sfh-hotels.com
The publication director is Camille Dall’Agnol.
The site is hosted in France by OVH, SAS OVH, 2 rue Kellermann – 59100 Roubaix – https://www.ovh.com.
Credits, all rights reserved:
– Photos: Jérôme Mondière, Franck Sonnet, iStock, Welcome To The Jungle, Ambre Portaz.
– Translation: Nathalie Parent Dumoulin, Next Edition
CONDITIONS OF USE
By simply browsing the ” www.lavillahaussmann.fr ” website, users acknowledge and accept these Terms of Use, which they undertake to respect.
Users of the site acknowledge that they have the skills and resources required to access and use this site, as well as the legal capacity to visit this site and/or any directly accessible pages, and to enter into any type of contract.
He acknowledges that he has checked that his computer configuration is compatible with use of the site, and guarantees that it is in perfect working order and contains no viruses.
The site may be rendered inaccessible for technical and/or maintenance reasons, force majeure, computer difficulties or difficulties linked to the structure of telecommunication networks.
Under no circumstances shall the publisher be held liable for any difficulty or interruption in accessing the site. Furthermore, SFH shall not be held liable for any damage or virus that may infect the user’s computer or hardware as a result of using or accessing the site, despite the usual precautions.
SITE EVOLUTION
The information on this site is subject to change without notice and is provided without warranty of any kind, including any warranty of accuracy.
INTELLECTUAL PROPERTY
SFH is the owner or is validly authorized to use all intellectual property rights (copyright, trademarks, etc.) present on the site. These rights concern in particular all texts, images, graphics, logos, icons, sounds and software.
Any alteration, reproduction or use, by whatever means, destination, medium or form, of any element appearing on this site (whether or not protected by intellectual property rights) or of any hypertext link referring to it, is prohibited, unless SFH has given its consent in this respect following a written request.
This prohibition applies in particular to the practice of web scraping, especially for information constituting personal data.
HYPERTEXT LINKS
Hypertext links from the www.lavillahaussmann.fr website to other resources on the Internet have been expressly authorized in advance.
However, SFH is not the publisher of these sites and cannot control their content.
Consequently, it is the user’s responsibility to inform himself/herself of the terms and conditions and the privacy policy of each of these third-party sites, without SFH being held responsible for the content of the sites thus accessible or for any collection and transmission of personal data, installation of “cookies” or any other process intended for the same purposes, carried out by these sites.
CHANGES AND DISPUTES
SFH reserves the right to modify this legal notice at any time. The user therefore undertakes to consult it regularly.
Any dispute arising in connection with the use of the ” www.lavillahaussmann.fr ” website shall be governed exclusively by French law.
The French courts have exclusive jurisdiction. In the absence of exclusive jurisdiction, the competent courts will be those of Montpellier.
Privacy policy
1. Introduction
La Villa Haussmann (“we”, “us”, “our”) offers its customers and prospects (“you”, “your”) hotel services, room rentals, special offers, gift packs, news, restaurant offers, and much more.
La Villa Haussmann is responsible for processing your personal data.
This Privacy Policy describes our practices and policy regarding the collection, use and transfer of your personal data.
Given the importance we place on your trust, we are committed to respecting your privacy, in particular by ensuring that your personal data is protected in accordance with data protection regulations.
2. Collecting your personal data
We may collect personal data that you communicate directly to us as part of our contractual and pre-contractual relations (registration on forms, information communicated at reception or when you make a reservation, etc.).
We may also collect your technical data by recording your interaction with our services, for example using cookies on our website (such as the IP address of your computer or mobile device, connection dates, pages viewed, services booked, etc.).
Certain data may also be communicated to us by other persons (online booking sites, travel agencies, etc.) who provide us with contact and booking information on behalf of a customer, in which case we inform the person concerned of this collection.
We may also collect data from affiliated entities, business partners, subcontractors and service providers if their personal data protection policies so permit.
3. The personal data we process
The term “personal data” refers to any information collected that directly or indirectly identifies an individual, for example: name, e-mail address, date of birth, payment information, language, booking details, etc.
For example, we process data that you may provide about yourself and the people accompanying you, such as :
– Last name, first name, telephone number, e-mail address,
– Nationality, date of birth, gender,
– First name, age and date of birth of minors under your responsibility,
– Payment card number: for the booking transaction,
– IP addresses and connection details,
– Arrival and departure dates,
– Your preferences and interests,
– Your questions/comments, during or following a stay in one of our establishments,
– Images and video recordings by means of video surveillance systems collected during a visit to a hotel where permitted by applicable law,
– Contact details of employees of client companies and suppliers and other natural persons with whom we work (e.g., travel agents, reservation management organizations, event planners), travel agents, reservation management organizations, event planners),
– And other types of information that you decide to provide to us voluntarily.
Data collected from people under the age of 18 – necessarily limited to their name, nationality and date of birth – can only be transmitted to us by an adult declaring that they have the necessary authority to do so. Please ensure that your children do not transmit any personal data without your authorization (particularly via the Internet).
We do not voluntarily collect sensitive data, such as your religious beliefs or details of health, dietary restrictions or sexual orientation, but we may process them if you provide them to us voluntarily and thereby express your consent to the processing.
4. When is your personal data collected?
Personal data may be collected on various occasions, in particular via :
– Our hotel services: room reservation,
– Purchase of gift vouchers,
– Event organization,
– Registration and payment,
– Consumption in the hotel bar or restaurant during a stay,
– Use of concierge and spa services, activity bookings,
– Inquiries, claims and/or disputes,
– Participation in marketing programs or events: contribution to satisfaction surveys,
– Subscription to newsletters, in order to receive offers and promotions by email,
– Transmission of information from third parties: tour operators, travel agencies, online booking systems, others,
– Internet activity: connection to our website (IP address, cookies),
– Online collection forms (online booking, questionnaires, social networks).
5. Cookies and other Web technologies
We collect data via cookies and similar technologies (web beacons). Cookies are small text files that are automatically copied to your computer or mobile device when you visit a website. These files are stored by your browser. These cookies contain basic information about your use of the Internet. Your browser sends these cookies to our website each time you visit it, so that your computer or mobile device is recognized and your browsing experience is personalized and enhanced.
You can control cookies using your browser settings and other tools, but refusing to install a cookie may prevent you from accessing certain services.
In connection with and for the purpose of providing Wi-Fi services in our hotel, we may collect device identifiers (such as your IP address, or other unique identifier).
In addition, our website may contain links to third-party websites, plug-ins and applications. If you access other websites from links provided on our website, the operators of those websites may collect or share information about you. This information will be used by these operators in accordance with their privacy policies, which may differ from ours. We invite you to read those privacy policies and to refer directly to those third parties if you have any questions about their practices.
6. Purposes of processing and use of your personal data
We collect your personal data in a lawful manner and in particular:
– When you have specifically consented,
– For the execution of pre-contractual measures requested,
– For the execution of contractual measures,
– In our legitimate interest or that of a third party,
– To comply with our legal obligations,
– In your vital interest or that of another person (medical emergency).
Our legitimate interest consists, for example, in providing a superior and personalized service or in improving our services.
We collect and process your data for specified, explicit and legitimate purposes:
– Fulfilling our obligations towards our customers,
– Executing and performing our services (managing room reservations, managing your stay at the hotel),
– Improving our services,
– Managing our relationship with our customers before, during and after your stay,
– Securing, managing and improving the use of our Website,
– Improving our customer knowledge,
– Managing our relationships with our partners and service providers,
– Complying with our legal obligations (keeping accounting documents, for example).
7. Recipients of your data
Within our group, only authorized persons may access your personal data when this is necessary for the performance of their duties.
Some data may be sent to third parties to meet legal, regulatory or contractual obligations, or to legally authorized authorities (police headquarters, town hall, obligations to combat money laundering and the financing of terrorism, Tracfin declaration, etc.).
We may also share your information with others, such as other companies in the group to which we belong and the third parties listed below:
– Our service providers and subcontractors offering services or functions on our behalf, in particular reservation and customer management software, payment processing and fraud prevention.
– Our business partners with whom we may jointly offer products or services (car rental, restaurant reservations, show bookings, etc.).
– Affiliated websites. If you are redirected to our Website from another website, we may share your registration information, such as your name, e-mail and postal addresses, telephone number and travel preferences, with that referring website. We recommend that you consult the privacy policies of any Web site that redirects you to our Web Site.
– We may share your personal data with companies in our group. This sharing enables us to offer you, in accordance with your marketing preferences, information about products and services (hotel and other) that may be of interest to you.
8. Retention period of personal data
We retain your personal data for as long as is necessary for the purposes for which it was collected, including the fulfilment of any legal or accounting requirements and any legal accountability obligations.
9. Your rights
In accordance with data protection regulations, you have the following rights concerning your personal data:
– Right of access (right to request access to your data and to obtain confirmation from us that we are processing your data),
– Right of rectification (right to modify or complete your data if it is inaccurate or incomplete),
– Right to erasure (right to request the deletion of your data from our processing operations),
– Right to limitation of processing (right to request the limitation of processing operations concerning your data),
– Right to data portability (right to request the transfer of your data to you or to another data controller),
– Right to object (right to object to certain processing operations, in particular those for marketing purposes),
– Right to appeal to the Cnil.
You can exercise your rights by providing proof of your identity (e.g. a copy of your signed identity card) by e-mail to reception@lavillahaussmann.fr or by post to the following address: 132 boulevard Haussmann, 75008 PARIS.
We inform you that your requests to exercise your rights are processed by us for tracking and proof purposes and that we keep them for six (6) years.
We inform you that despite the exercise of your right of deletion, we may retain some of your data as evidence in the event of litigation or to meet our legal obligations.
10. Personal data security
We attach particular importance to the security of personal data.
We have implemented technical and organizational measures appropriate to the sensitivity of personal data, to ensure data integrity and confidentiality and to protect it against malicious intrusion, loss, alteration or disclosure to unauthorized third parties.
We carry out regular audits to check that data security rules are being properly applied at operational level.
We therefore undertake to take the physical, technical and organizational security measures necessary to :
– protect our activities,
– preserve the security of the personal data of our customers, partners, Internet users, suppliers and service providers
Against any unauthorized access, modification, distortion, disclosure, destruction or access to personal data held by us.
Nevertheless, the security and confidentiality of personal data depend on everyone’s good practices, so we urge you to remain vigilant.
In accordance with our commitments, we choose our subcontractors and service providers carefully and require them to :
– A level of personal data protection equivalent to our own,
– The use of personal data or information solely to ensure the management of the services they are required to provide,
– Strict compliance with applicable legislation and regulations on confidentiality, banking secrecy and personal data,
– The implementation of all appropriate measures to ensure the protection of personal data they may be required to process,
– The definition of the technical and organizational measures necessary to ensure security.
We undertake to enter into contracts with our subcontractors, in accordance with legal requirements, which precisely define the terms and conditions of personal data processing.
11. International transfers
Your personal data may be transferred to countries outside the European Economic Area. When we store or transfer your personal data outside the European Economic Area, we take the necessary precautions to ensure that it is properly protected (standard contractual clauses).
12. Changes to this Privacy Policy
We may modify, update and/or replace this Privacy Policy, particularly in the event of changes in regulations concerning the protection of personal data. We recommend that you consult this Privacy Policy regularly to ensure that you are aware of the latest version.
13. How to contact us
If you have any questions or requests concerning our handling of your personal data, please contact us by e-mail at reception@lavillahaussmann.fr or by post at 132 boulevard Haussmann, 75008 PARIS.
©2019 LaVillaHaussmann LLC. All rights reserved.
GTC
PREAMBLE
These General Sales Conditions (GSC) apply to all services offered by La Villa Haussmann and govern the contractual relationship between SNC La Villa Haussmann (the “Professional”) and its customers (the “Consumer”). The terms “Professional” and “Consumer” are defined in the introductory article of the French Consumer Code.
These conditions and their appendices may include the following documents:
– Annexes to which they refer via hypertext links (e.g. price lists); – Internal regulations and safety instructions that may apply during the provision of the service (e.g. swimming pool internal regulations);
– Any estimate.
The GTC constitute the Contract between the Customer and La Villa Haussmann, irrespective of the reservation method used (directly, by telephone or e-mail, or via a platform or service provider).
All prices quoted in these terms and conditions are inclusive of all taxes (except tourist tax) and include service (where applicable).
When a Customer makes a reservation with La Villa Haussmann, he is contracting with SNC La Villa Haussmann, whose head office is located at 2431 route de Cagnes (06140 VENCE). The company is registered with the RCS under SIREN number 832 422 943, and its intracommunity VAT number is FR 58 832 422 943.
The services provided by SNC La Villa Haussmann will be performed in or from its premises, located at La Villa Haussmann, 132 boulevard Haussmann, 75008 Paris.
In accordance with article L214-1 of the French Consumer Code, any sum paid in advance by the Customer is considered as a deposit and not as a down payment. This payment corresponds to the conclusion of the Contract.
Customers are reminded that, due to the nature of the services offered and in accordance with article L221-28 12 of the French Consumer Code, they may not exercise their right of withdrawal for the services mentioned below.
SERVICES AND CONTACT DETAILS
Villa Haussmann offers two main types of service:
– 4-star luxury hotel service and seminar room rental;
– Catering service including the restaurant open for lunch and its lounge bar, called N3.
If you have any questions or specific requests, please contact La Villa Haussmann:
– By telephone: +33(0)1 42 65 29 29
– By e-mail: reception@lavillahaussmann.fr
– By post: to the above address.
RESERVATION PROCEDURES AND POLICIES
Check-in is possible from **3:00 p.m.**, and check-out by **12:00 p.m. (midday)**. In the event of early arrival, late arrival or late departure, the Customer must inform Reception as soon as possible. The staff will do their best to accommodate this request, without this constituting an obligation for La Villa Haussmann.
A late departure may result in a supplement equivalent to an additional night. In the event of early departure, La Villa Haussmann will charge 100% of the remaining stay.
To confirm a booking made under non-cancellable and non-refundable conditions, a deposit of 100% of the total cost of the stay will be required. For reservations made under other conditions, confirmation will be subject to a pre-authorization fee equivalent to the cost of one night’s accommodation.
Any outstanding balance (balance of the reservation and/or ancillary services used) must be paid no later than the time of departure.
All cancellations must be made in writing by the customer. Villa Haussmann will refund deposits only if the cancellation is made at least 24 hours before the arrival date.
RATES
Room rates are per night. Breakfast is not included.
However, the following services are included: WI-FI, access to wellness facilities (swimming pool, fitness room and hammam).
Rates may vary according to hotel occupancy, size of facilities or room location. Room categories are as follows:
– Classic: €200 to €1,500
– Superior: €220 to €1,650
– Deluxe: €240 to €1,800
– Junior Suite: €300 to €2,550
– Suite: €400 to €3,750
These rates are given as an indication – the rate specified at the time of booking prevails.
A tourist tax (base 2022) of €2.88 per person (adult) per night applies to people over 18.
Rates for main services in addition to room reservation :
– Free access to swimming pool, fitness room and steam room.
– Extra bed: €65 per night.
As this service is subject to availability, the Customer must inform La Villa Haussmann of his wish for this supplement at the latest at the time of booking.
– Pet : €40 per night.
– Room service: please consult the map and timetable(see here).
A supplement of €6 per person will be charged for breakfast in the room.
– Laundry service : see price list(here).
– In-room massage: see price list(here).
TERMS OF PAYMENT
Payments can be made by : – Credit card (Visa, Mastercard, American Express) – Bank transfer (charges to be borne by the customer) – Cash (within the limits of current regulations)
Guarantee policy: A pre-authorization may be required to guarantee your reservation. This sum is blocked on your account but not debited.
RESPONSIBILITIES
Villa Haussmann declines all responsibility in the event of loss, theft or damage to the customer’s personal belongings. A safe is provided in each room to secure valuables.
In the event of force majeure (strike, pandemic, bad weather, etc.), La Villa Haussmann reserves the right to postpone or cancel a reservation without compensation.
COMPLAINTS AND MEDIATION
In the event of a dispute or dissatisfaction, the customer is invited to send his complaint in writing: – By e-mail: reception@lavillahaussmann.fr – By post: **La Villa Haussmann, 132 boulevard Haussmann, 75008 Paris**
In accordance with article L612-1 of the French Consumer Code, if no amicable solution can be found, the Customer may contact an independent mediator to resolve the dispute.
The designated mediator is :
Médiateur Tourisme et Voyage (MTV)
– Address: BP 80303, 75823 Paris Cedex 17
– Telephone: +33 (0)1 42 67 96 68
– Website: https: //www.mtv.travel
You can contact the mediator within 12 months of sending your complaint.
