General terms

La Villa Haussmann - General terms


• Taxes and services included, exclusive of local taxes and drinks.
• All further personal expenses must be paid in full upon departure.
• Rates may be subject to change.
• Discounts will not be granted if services are not used.
• Free of charge for children under the age of 12 sharing their parents’ room.
• Extra bed: €50.00 per day and per person.


• Reservations are confirmed upon reception of a credit card number as a guarantee.
• Rooms are available as of 3:00 PM and must be vacated by 12 noon.
• Small pets are allowed for €25.00 per day


• Guests must make any and all cancellations in writing.
• Guests must pay for one night for any cancellations made less than 48 hours before arrival.
• Pre-paid offers cannot be cancelled, changed or refunded.
After contacting the customer service department ( and in the absence of a satisfactory response within 60 days, the customer may contact the Tourism and Travel Mediator, whose contact details and procedures are available on his website :
This is the Tourism and Travel Mediator for hotels. The mediator can be contacted within 12 months of the first complaint.


• Our treatments are non-therapeutic and given for well-being purposes only.
• Treatments will be cancelled and required to be paid for in full should a spa guest arrive late. Cancellations can be made free of charge at least 2 hours before the scheduled treatment.
• Children under the age of 16 are authorized to access the spa under parent supervision.
• For security reasons, children under the age of 16 are not allowed in the hammam.

Guests interrupting their stay will be required to pay a penalty amounting to the rate of one night.

Credit cards accepted :

Visa, Eurocard, Mastercard, American Express, Diners Club, JCB, Union Pay.